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Frequently Asked Questions

Find answers to common questions about our programs, tutors, scheduling, and pricing.

How do I get started with Instrucly?

Book a free 30-minute assessment through our contact page. A tutor will evaluate your current level, discuss your goals, and recommend the program and package that fit — with no obligation to enrol.

Our tutors are certified Canadian educators with training and experience in English-language instruction, and every tutor completes our selection and screening process before teaching.

Our tutors are based in Canada and teach online. Each tutor is selected through our application, interview, and screening process, and teaches to consistent standards set by Instrucly. (This single answer merges and replaces the duplicated Q27 entries — one previously answered “Canada and Britain,” the other described vetting. Confirm before publishing whether any tutors are based outside Canada.)

Every lesson is one-on-one and live, built on a personalized learning plan that starts with a free assessment. You learn with a Canadian tutor, at times that suit your time zone, with session recordings and regular progress feedback. Our guarantees have clear, written terms — a satisfaction guarantee on every program and a score-improvement guarantee on qualifying IELTS packages — rather than vague promises.

It depends on your starting point, your program, and how often you take lessons. Many students report noticeable improvement in confidence and fluency within the first four to six weeks of regular lessons. [OWNER VERIFICATION REQUIRED — confirm typical improvement timeline.] For IELTS, students typically need eight to twelve weeks of structured preparation to move half a band to a full band [OWNER VERIFICATION REQUIRED — confirm preparation-timeline and band-improvement figures.] — your tutor will give you a realistic estimate after your assessment.

Lessons take place live over HD video with your tutor. Sessions use screen sharing and a digital whiteboard, and lessons are recorded so you can review them afterwards. All you need is a reliable internet connection and a quiet space.

essons are available 7 days a week, with evening availability across Gulf and South Asian time zones. Tell us your preferred times when you book your assessment and we will match you with a tutor whose availability fits yours. [OWNER VERIFICATION REQUIRED — the site previously stated three conflicting hour ranges (4–9 PM GST; 4–11 PM GST; 4–11 PM local). Confirm the real operating hours and use one identical statement site-wide.]

Yes. You can reschedule or cancel a lesson without penalty provided you give at least 24 hours’ notice. Lessons cancelled with less notice may be counted as delivered.

Let your tutor or our support team know. If a technical failure on our side or the platform’s side interrupts a lesson, we will make up the lost time.

All prices are in US dollars. IELTS Preparation packages range from $299 to $799 USD depending on length. Individual program rates are $35 USD per hour for Conversational English, $45 USD per hour for Business English, and $30 USD per hour for Kids & Teens. The Tutor Certification Program is $499 USD. Corporate Training is priced by custom quotation. See our pricing page for full package details. [OWNER VERIFICATION REQUIRED — confirm the Tutor Certification price ($499 USD appears only on the certification page) and the IELTS Professional price ($549 vs $599 conflict). Academic English has no published rate — confirm before adding one.] (Note: the previous answer’s “$149/month kids, $199/month adults” figures have been removed — they contradicted the hourly rates on the pricing page and stated no currency.)

No. Study materials, mock tests, and session recordings are included in every package, and there are no cancellation penalties provided you give at least 24 hours’ notice before a scheduled lesson. See the full FAQ on the pricing page.

We will confirm the payment methods available in your country when we follow up on your assessment booking. See the full FAQ on the pricing page. [OWNER VERIFICATION REQUIRED — the previous answer listed credit cards, PayPal, bank transfer, and regional methods; verify before publishing a specific list.]

If you are not satisfied after your first two lessons, we refund the remaining balance of your package in full; other refunds are pro rata per our Terms of Service. See the full FAQ on the pricing page.

Yes. If your goals change, speak with your tutor or contact us. We will adjust your program, and any difference in package price is credited or billed accordingly.

It depends on your starting level and target band. Our packages run 4, 8, or 12 weeks, and your free assessment includes an honest estimate for your situation. See the full FAQ on the IELTS Preparation page. (This question was previously miscategorized under Pricing.)

Yes — conditionally: a score-improvement guarantee applies to our IELTS Professional and IELTS Intensive packages when all package requirements are completed, with full conditions set out in our Terms of Service. See the full FAQ on the IELTS Preparation page. (This replaces the broken entry whose answer discussed Academic vs General IELTS instead of answering the question.)

IELTS Starter includes 2 full mock tests, IELTS Professional includes 4, and IELTS Intensive includes 6. Every mock test comes with scoring and a detailed review with your tutor.

Academic IELTS is for university and college admission; General Training IELTS is typically for immigration and work purposes. The Listening and Speaking sections are the same; Reading and Writing differ. We prepare students for both, and your tutor will confirm which version you need during your assessment.

University and college students — and applicants preparing for admission — who want to strengthen their academic writing, research, presentation, and study skills in English.

Yes — by teaching you to write them better. Our tutors coach you on structure, argument, clarity, citation, and referencing, and give detailed feedback on your drafts. We do not write assignments for students; our role is to build your skills so the work you submit is your own.

We support the skills behind it: research organization, academic vocabulary, argumentation, and presenting your work. Support is coaching and feedback, not authorship.

Professionals who use English at work — in meetings, presentations, negotiations, email and report writing, or interviews. Content is tailored to your industry and role, at $45 USD per hour for one-on-one lessons.

Yes. Your tutor builds lessons around the vocabulary, documents, and situations of your field — from finance and engineering to healthcare, technology, and government.

Business English is one-on-one tutoring for individual professionals. Corporate Training is a customized program for a company team, with group options and progress reporting for HR. Companies should see our Corporate Training page.

Anyone who wants to speak English more fluently and confidently in everyday life — from beginners building foundations to advanced speakers refining pronunciation and natural expression. Lessons are $35 USD per hour.

Lessons are one-on-one conversation practice with a certified Canadian tutor: guided discussion on real topics, vocabulary building, pronunciation work, and clear, supportive correction and feedback in every session.

Yes. Your tutor assesses your level first and builds a personalized curriculum, so beginners start with foundations while advanced learners work on fluency and nuance.

Our Kids & Teens program serves learners aged 6 to 17, grouped into three age stages (6–9, 10–13, and 14–17) at $30 USD per hour. See the full FAQ on the Kids & Teens page. (This question was previously miscategorized under IELTS.)

Yes. Parents receive regular progress updates, and every lesson is recorded so you can review what your child is learning. Parents are also welcome to observe the first few lessons.

We support students studying British (IGCSE/GCSE), American (Common Core), and IB curricula, and we can align lessons with what your child is covering at school.

No. The program develops tutoring and instructional skills — lesson planning, student engagement, assessment, and feedback — that apply to whatever subject you tutor, from mathematics and science to languages, test preparation, and professional skills.

No previous teaching experience is required. You should, however, have strong knowledge of the subject you plan to tutor — the program teaches you how to tutor effectively, not the subject matter itself.

The program runs eight weeks, combining two live online sessions per week with guided independent learning. It includes teaching demonstrations, supervised teaching practice, and a final 30-minute one-on-one teaching evaluation. It is structured so you can complete it while working or studying.

Graduates receive the Instrucly Certificate of Completion — Tutor Certification Program, awarded on successful completion of all program requirements. See the full FAQ on the Tutor Certification page.

No — completion does not guarantee employment, though graduates receive career guidance and may receive priority consideration for suitable Instrucly tutoring opportunities. See the full FAQ on the Tutor Certification page.

Customized English communication training for teams: a needs assessment, a custom curriculum, group and/or individual sessions, progress reporting for HR and L&D teams, certificates of completion, and a dedicated account manager.

By custom quotation. Every organization’s team size, schedule, and objectives are different, so we prepare a tailored proposal after an initial consultation. Request a proposal.

Yes. All Instrucly training is delivered live online, so distributed teams can join from wherever they are, on a schedule built around your working hours.

How do I get started with Instrucly?

Book a free 30-minute assessment through our contact page or WhatsApp. We evaluate your level, discuss your goals, and match you with a certified Canadian tutor.

If you have a stable internet connection and a computer or tablet, online tutoring offers the same quality as in-person instruction with added flexibility. We offer a free 30-minute assessment where you can experience our teaching methodology before committing to a programme.

All tutors hold CELTA, TEFL Level 5, or MA TESOL certifications from accredited Canadian and British institutions. Every tutor undergoes comprehensive background checks and specialised training for online instruction.

Most students observe measurable improvement within four to six weeks of consistent lessons. IELTS students typically achieve a 0.5 to 1.0 band score improvement within eight to twelve weeks.

Unlike marketplace platforms where you are matched randomly, Instrucly carefully pairs you with a certified Canadian tutor based on your specific goals, learning style, and schedule. All tutors hold CELTA, TEFL, or MA TESOL certifications and undergo rigorous background checks. We guarantee results and offer personalised learning plans rather than generic curricula.

Yes. All Instrucly tutors are native or near-native English speakers from Canada and Britain. They hold certifications from accredited Canadian and British institutions and have extensive experience teaching students from the Middle East, South Asia, Southeast Asia, and Africa.

Lessons take place via live HD video call using our professional online platform. Each session includes video conferencing, digital whiteboard, screen sharing, and automatic recording. You can review recordings anytime to reinforce your learning. All you need is a stable internet connection and a computer or tablet.

We serve all major time zones across the Middle East, South Asia, Southeast Asia, and Africa. Our tutors are available during evening hours (4 PM to 11 PM) in your local time zone, making it easy to schedule lessons after work or school.

Are there any hidden fees?

No. The price you see is the price you pay. There are no registration fees, material fees, or cancellation penalties (with 24 hours notice).

We accept all major credit cards, PayPal, and bank transfers. For students in the Gulf region, we also accept regional payment methods. Contact us for specific options in your country.

Yes. We offer a satisfaction guarantee. If you are not satisfied after your first two lessons, we will provide a full refund. For IELTS packages, we also offer a band score improvement guarantee.

Yes. You can upgrade or change your package at any time. We will adjust your billing accordingly and ensure a smooth transition.

Yes. We offer family discounts for multiple children and group rates for corporate training. Contact us for details.

Our online English tutoring packages start from $149 per month for kids and $199 per month for adults. IELTS preparation packages range from $299 to $799. All packages include a free 30-minute assessment.

Most students see a 0.5 to 1.0 band score improvement within 8-12 weeks of consistent tutoring. Students starting at a lower level or aiming for Band 8+ may benefit from our 12-week Intensive package.

How long does IELTS preparation take?

Most students see a 0.5 to 1.0 band score improvement within 8-12 weeks of consistent tutoring. Students starting at a lower level or aiming for Band 8+ may benefit from our 12-week Intensive package.

Absolutely. Our certified IELTS tutors are trained to teach both IELTS Academic (for university admission) and IELTS General Training (for immigration and work).

Our IELTS Starter includes 2 full mock tests, IELTS Professional includes 4, and IELTS Intensive includes 6. All mock tests are conducted under timed conditions with detailed feedback.

Online IELTS preparation offers the same quality as in-person coaching with added benefits: flexible scheduling, recorded lessons for review, digital whiteboard for writing feedback, and access to Canada's best IELTS tutors from anywhere in the world.

IELTS Academic is required for university admission and professional registration. IELTS General Training is used for immigration and some employment purposes. We prepare students for both test types with specialised strategies for each.

We accept children from age 6. Our Young Learners programme (ages 6-9) uses special interactive teaching techniques designed for shorter attention spans, making online learning effective and enjoyable even for younger children.

What is the right age for my child to start?

We accept children from age 6. Our Young Learners programme (ages 6-9) uses special interactive teaching techniques designed for shorter attention spans, making online learning effective and enjoyable even for younger children.

Our certified Canadian tutors use games, storytelling, songs, digital whiteboards, and interactive activities. Lessons are designed to be fun and dynamic, with activities changing every few minutes.

Yes. We support British (IGCSE, GCSE), American (Common Core), and IB curricula. Let us know which curriculum your child follows, and we will align lessons accordingly.

Parents receive weekly progress reports after each lesson. We also provide monthly assessment summaries showing your child's improvement in speaking, listening, reading, and writing skills.

Parents are welcome to observe the first few lessons. After that, we find that children engage more fully when learning independently. All lessons are recorded, so you can review them anytime.

Young Learners (6-9) have 30-minute lessons. Pre-Teens (10-13) have 45-minute lessons. Teenagers (14-17) have 60-minute lessons. These durations are based on research about optimal attention spans for each age group.

All Instrucly tutors are based in Canada and Britain. They are native or near-native English speakers who hold CELTA, TEFL, or MA TESOL certifications from accredited institutions in these countries.

Still Have Questions?

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